Privacy Policy

Last updated:June 17,2024

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at [wpautoterms site_url]

Collection of Personal Data

Depending on how you use our Sites, Applications, products or services, we may collect or obtain Personal Data about you from the following sources:

  • Data you provide to us: We obtain Personal Data when you provide those data to us (e.g., when you register an account with us; where you contact us via email, telephone, or by any other means; or when you provide us with your business card).
  • Account creation details: We collect or obtain Personal Data when you register or create an account to use any of our Sites or Applications.
  • Site or Application data: We collect or obtain Personal Data when you visit or use any of our Sites or Applications, or use any features or resources available on or through our Sites or Applications.
  • Data you make public: We may collect the content you publish, or otherwise manifestly made public about us through our Apps and platforms, your social media, or any other publicly available platforms.
Categories of Personal Data We Collect and Process

When you first register for an festdo account, we may collect the following categories of Personal Data about you: username and password, email addresses and/ or phone numbers. After successfully creating your festdo account, you can use it to log in across festdo’s various Sites and Applications without needing to create an account for each specific Site or Application.

  • Contact information: including first and last name, preferred name, phone number, email address, mailing address.
  • Account information: including first and last name, date of birth / age, alias, user ID, country, language preferences, email address, phone number, avatar, account credentials, and the products or services you purchased or have otherwise used.
  • Transaction information: including records of purchases and prices, consignee first and last name, shipping address and contact information, shipment tracking details, details of returns, and warranty details.
  • Payment details: such as invoice / payment records, payment amount, payment date, billing address, payment method.
  • Information about your device and network: including the device type, operating system, IP address, browser type, user ID and UUID, or your network (including, for example, a persistent device identifier or advertising ID).
  • Inferences drawn from any of the information above
Purposes of Processing

We may use the Personal Data we collect for the following purposes:

  • Provide products and services, such as to fulfill your orders and/or complete the transactions you request
  • Communicate with individuals, including via email, text message, social media and/or telephone and video calls;
  • Process your payments;
  • Deliver your purchases;
  • Send notifications to you related to your account, purchases, subscriptions;
  • Enable you to use certain functionalities of our products；
  • Offer discounts to certain groups, such as students;
  • Conduct market research;
  • Provide a forum for discussion, questions, posting photos, sharing experiences
  • Provide interactive features of our Website or Mobile Application, such as product reviews;
  • Resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties;
  • Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
  • Comply with legal obligations;
Disclosure of Personal Data

We may share, transmit, disclose, grant access to, make available, and provide Personal Data with and to third parties, as described below.

  • Third party Processors: We share Personal Data with third party contractors and service providers subject to reasonable confidentiality terms. The services provided on our behalf by such third-party contractors and service providers may include email service providers; marketing/advertising service providers; call service providers; video shopping support and showroom service providers; text message service providers; venue operators; payment services providers; shipping companies; and postal carriers
  • Delivery Services: We may share the personal information we collect with our delivery partners and their employees and independent delivery personnel (including drivers) for the purpose of providing you delivery services that you may request in connection with a purchase from us. In addition, if you are providing delivery services for us (as a driver or otherwise) to our customers, your personal information may be collected by us and our third-party delivery partners.
  • Advertising networks: To efficiently market our products and services to you, we may share Personal Data with so called advertising networks. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and similar technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
  • Business and marketing partners: We may also disclose Personal Data with other business and marketing partners with whom we jointly offer products or services or who are part of our partner program. We may obtain your consent where required by applicable law.
  • Independent advisors: We may disclose Personal Data to our independent advisors such as accountants, auditors, consultants, lawyers, and other outside professional advisors to festdo.com, subject to binding contractual obligations of confidentiality;
  • To prevent harm: We may disclose personal information if we believe it is necessary to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
  • With your consent: Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose.
How We Protect Your Personal Information

Protecting the privacy and security of your personal information is our top priority. We have implemented comprehensive policies and technical measures to safeguard the information you provide to us.

Data Encryption: All personal information collected through our website is transmitted using industry-standard encryption technologies, such as Secure Sockets Layer (SSL) protocol, to ensure its confidentiality and integrity.

Access Controls: We restrict access to your personal information to only those employees and service providers who need it to perform their jobs. All personnel with access to such information are required to maintain its confidentiality.

Physical Security: Our servers and databases that store your personal information are housed in secure, access-controlled facilities. We employ various physical security measures, including surveillance cameras and intrusion detection systems, to prevent unauthorized access.

Regularly Reviewed Policies: We regularly review and update our privacy and security policies to ensure they align with best practices and comply with all applicable laws and regulations. Our policies are designed to protect the confidentiality, integrity, and availability of your personal data.

Data Retention and Disposal: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. When we no longer need this information, we securely dispose of it in accordance with our data retention and destruction policies.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.