What happens if my payment fails but money was deducted from my account?

XU RONG2024-12-03T06:32:47+00:00If your payment fails but the amount was deducted, it is typically held by your bank and will be refunded automatically within 5–7 business days. If the issue persists, contact both your bank and our support team.

Why do I see multiple charges for the same order?

XU RONG2024-12-03T06:31:45+00:00Multiple charges may appear due to temporary authorizations by your bank. These are not actual charges and will be removed automatically. If you suspect a double charge, please contact us.

Can I cancel my order and get a refund for the payment?

XU RONG2024-12-03T06:31:07+00:00Yes, orders can be canceled before they are shipped. Refunds will be processed within 5–7 business days. Please refer to our refund policy for more details.