Terms of Service

Last Updated: February 28, 2025
Welcome to festdo.com. These Terms of Service govern your access to and use of our website, including browsing, purchasing products, and interacting with our services. By using our website, you signify your acceptance of these Terms in full. If you disagree with any provision, we kindly ask that you refrain from accessing or using our site. These Terms form a legally binding agreement between you and festdo.
1. Eligibility
To use our website and services, you must meet the following criteria:
  • Be at least 18 years of age or, if younger, have the explicit consent and supervision of a parent or legal guardian.
  • Provide truthful, accurate, and up-to-date information when creating an account, placing an order, or contacting us.
  • Have the legal capacity to enter into a binding agreement under applicable laws in your jurisdiction.
    We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, with or without cause, including if we suspect fraudulent activity, misuse of our platform, or noncompliance with these Terms. If you’re shopping on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. Account Registration
  • Account Creation: While browsing our site is open to all, certain features—such as tracking orders, saving payment details, or accessing exclusive promotions—require you to register an account. During registration, you’ll provide details like your name, email address, and a secure password.
  • Account Security: You are solely responsible for safeguarding your account credentials, including your password. Any activity conducted under your account (e.g., purchases, address changes) is your responsibility. We recommend using a strong, unique password and updating it periodically.
  • Unauthorized Access: If you believe your account has been compromised or accessed without your permission, please notify us immediately at [email protected]. We’ll assist you in securing your account but are not liable for losses resulting from unauthorized use prior to notification.
  • Account Termination: We may suspend or delete your account if we detect violations of these Terms, such as providing false information or engaging in prohibited activities.
3. Products and Orders
  • Product Descriptions: We take great care to describe our products (e.g., phone cases, earphones) accurately, including materials, dimensions, compatibility (e.g., iPhone , Samsung), and features. However, slight variations in color, design, or functionality may occur due to manufacturing differences or display settings. We do not guarantee that all descriptions, images, or specifications are entirely free of errors or omissions.
  • Pricing: Prices are displayed in USD and may change without prior notice due to market conditions, supplier costs, or promotional events. Prices do not include shipping fees, taxes, or duties unless explicitly stated. Any applicable additional costs will be shown at checkout.
  • Order Process: Placing an order constitutes an offer to purchase. We’ll send a confirmation email once your order is received, but this does not guarantee acceptance. We may decline or cancel your order due to insufficient stock, payment verification issues, or suspected fraud. If canceled, we’ll notify you promptly via email.
  • Availability: All products are subject to stock availability. If an item (e.g., a specific phone case model) becomes unavailable after your order is placed, we’ll inform you as soon as possible and refund the affected portion of your payment within [e.g., 10 business days]. Pre-orders may have different availability terms, which will be noted on the product page.
4. Payment
  • Accepted Methods: We accept payments via [list methods, e.g., Visa, MasterCard, PayPal, Apple Pay, etc.]. Available options will be presented at checkout.
  • Payment Authorization: By submitting your payment details, you authorize us (and our third-party payment processors) to charge the full order amount, including product costs, shipping fees, and applicable taxes, to your chosen method.
  • Payment Issues: If a payment fails (e.g., due to insufficient funds or an expired card), we’ll attempt to notify you to update your information. Orders may be canceled if payment isn’t resolved within [e.g., 48 hours]. We’re not responsible for additional fees (e.g., bank charges) incurred during payment attempts.
  • Security: Payments are processed securely using industry-standard encryption. We do not store your full payment details; these are handled by our trusted payment partners.
5. Shipping and Delivery
  • Shipping Details: We ship to [list regions, e.g., worldwide or specific countries]. Shipping costs vary by location and method (e.g., standard, expedited) and will be calculated at checkout. You’ll receive a tracking number once your order ships, if available.
  • Delivery Timeline: Delivery estimates are based on information from our shipping partners (e.g., USPS, DHL). Delays may occur due to weather, holidays, customs clearance, or carrier issues, over which we have no control.
  • Risk and Ownership: Risk of loss or damage transfers to you once the package is delivered to the address provided. If your order is lost or damaged in transit, please contact us within 7 days of the expected delivery date with your order number and details.
  • Inspection: We recommend checking your package upon arrival. For damaged or missing items (e.g., a cracked tempered glass), follow our return process outlined in Section 7.
6. Returns and Refunds
  • Return Policy: We accept returns for defective, damaged, or incorrect items (e.g., a malfunctioning earphone or wrong phone case model) within 30 days of delivery. Returns for change-of-mind may be allowed at our discretion, subject to restocking fees.
  • Return Process: To request a return, email us at [email protected] with your order number, a description of the issue, and photos (if applicable). We’ll provide a return authorization and shipping instructions.
  • Condition: Returned items must be unused, in their original packaging, and in the same condition as received, with all tags and accessories intact. We reserve the right to reject returns that don’t meet these criteria.
  • Refund Process: Once we receive and inspect the returned item, we’ll notify you of approval or rejection. Approved refunds will be issued to your original payment method within 10 business days. Original shipping costs are non-refundable unless the return is due to our error (e.g., shipping the wrong item).
  • Exceptions: Custom-made or personalized items (if offered) are non-returnable unless defective.
7. Intellectual Property
  • Ownership: All content on festdo.com, including product images, descriptions, logos, and website design, is the property of festdo or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Usage Restrictions: You may use our content for personal, non-commercial purposes (e.g., viewing products). You may not copy, modify, distribute, sell, or use our content for commercial gain without our express written consent.
  • Trademarks: “festdo” and associated logos are our trademarks. Unauthorized use of these marks is prohibited and may result in legal action.
8. User Conduct
You agree to use our website responsibly and not to:
  • Engage in illegal activities, such as fraud or copyright infringement.
  • Attempt to disrupt our services through hacking, spamming, or introducing malware.
  • Submit false information, impersonate others, or upload harmful or offensive content (e.g., in reviews or support requests).
  • Scrape or harvest data from our site without permission.
    We may suspend or terminate your access immediately, without notice, if we detect violations. You’re liable for any damages caused by your misuse of our platform.
9. Limitation of Liability
  • As-Is Basis: Our website and products are provided “as is” and “as available.” We make no warranties, express or implied, about their fitness for a particular purpose, merchantability, or uninterrupted use.
  • Liability Cap: To the maximum extent permitted by law, festdo, its affiliates, and employees are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of our site or products. Our total liability for any claim will not exceed the amount you paid for the specific product involved.
  • External Factors: We’re not responsible for issues beyond our control, such as internet outages, shipping delays, or device compatibility problems.
10. Privacy
  • Your personal information (e.g., name, address, payment details) is handled according to our Privacy Policy. This policy details how we collect, use, store, and protect your data, as well as your rights regarding that information.
  • By using our site, you consent to our data practices as outlined in the Privacy Policy.
11. Changes to Terms
  • Updates: We may revise these Terms periodically to reflect changes in our business practices, legal requirements, or website features. The updated Terms will be posted here with a new “Last Updated” date.
  • Notification: Significant changes may be communicated via email or a website notice, though continued use after updates implies acceptance. We encourage you to review this page regularly.
  • Effect: Revised Terms apply to all subsequent interactions with our site, but do not retroactively alter prior agreements unless required by law.
12. Governing Law
  • These Terms are governed by and construed in accordance with the laws of People’s Republic of China, excluding its conflict of law provisions.
  • Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the rules of the Shenzhen International Arbitration Court. The arbitral tribunal shall consist of three arbitrators appointed in accordance with the said rules. The language of the arbitration shall be Chinese. The place of arbitration shall be Shenzhen, China.
13. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be eliminated from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
14. Changes to the Agreement
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.